GB11 Terms and Conditions –
Know Before You Play

1. Introduction

GB11 (hereinafter referred to as the "Platform" or "we") is an online gaming platform offering slots, Sports Betting, Live Casino, and a wide range of other gaming services to users in Bangladesh. These Terms and Conditions ("Terms") apply to GB11's website, mobile application, and all related services.

By creating an account on GB11 or using any of the platform's services, you are automatically deemed to have read and fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

GB11 reserves the right to update these Terms and Conditions at any time. When changes are made, we will post a notice on the platform and notify you via email or push notification. Continued use of the platform after any changes constitutes your acceptance of the revised Terms.

2. Eligibility & Registration

To register for an account and use our services on GB11, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• Online gaming must be legal in the country or region where you reside.
• You are registering on your own behalf, not on behalf of anyone else.
• All information provided at the time of registration must be truthful, accurate, and complete.
• You have not previously been banned from GB11.

Only one account per person is permitted on GB11. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited. If such activity is detected, all associated accounts and their balances may be forfeited.

3. Account Management

Keeping your GB11 account secure is entirely your responsibility. Do not share your login credentials with anyone. You are personally responsible for all activity carried out on your account.

Account Verification

GB11 may verify your identity at any time. You may be asked to provide a copy of your national ID, passport, or driving licence. Failure to submit the required documents within the specified timeframe may result in a temporary suspension of withdrawal access.

Account Closure & Suspension

GB11 reserves the right to suspend or close your account for any of the following reasons:

• Violation of the terms and conditions.
• Involvement in fraudulent or dishonest activity.
• Involvement in money laundering or suspicious financial activity.
• Failure to provide the required documents for verification.
• You submit a request to close your account yourself.

4. Deposits & Withdrawals

Deposits on GB11 can be made via Mobile Banking, Nagad, or bank transfer. Please ensure you enter the correct amount and reference number when making a deposit. Incorrect details may result in delays.

Deposit Rules

• The minimum deposit amount may vary depending on the payment method.
• Deposits must be made from your own account only.
• Deposits made through a third party are not permitted.
• Deposits are generally credited to your account instantly.

Withdrawal Rules

Account verification must be completed before making any withdrawals from GB11. Withdrawals are typically processed within 1–3 business days.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Minimum and maximum withdrawal limits apply.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Withdrawals may be reviewed if suspicious activity is detected.

5. Bonuses & Promotions

GB11 regularly offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms, which are detailed on the promotions page.

General Bonus Terms

• To receive a bonus, you must meet the specified wagering requirements.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being terminated.
• Any unused bonus will be automatically cancelled once the bonus offer expires.
• Bonus usage may be restricted to certain games.
• GB11 reserves the right to modify or cancel any bonus offer at any time.

6. Gaming Rules

All games on the GB11 platform are powered by internationally certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes. Game results cannot be influenced by any external factor.

• Each game has its own rules — please read the game instructions before playing.
• If a game is interrupted due to a technical error, GB11 reserves the right to cancel that session.
• If there is any doubt about a game outcome, log data will be reviewed for verification.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, your bet will be refunded.

7. Prohibited Activities

The following activities are strictly prohibited on the GB11 platform. If any such activity is detected, the account will be immediately suspended and the associated balance may be forfeited:

• Creating multiple accounts under the same person's name.
• Operating with the intent to abuse bonuses.
• Using software, bots, or automation to play games.
• Exploiting platform vulnerabilities or technical errors.
• Using the platform for money laundering or any form of illegal financial activity.
• Operating betting or gaming activity on behalf of a third party.
• Engaging in fraudulent or deceptive behaviour toward other users.
• Allowing minors to access or use an account.

8. Responsible Gaming

GB11 believes gaming should be a source of entertainment, and we are committed to keeping it that way. Our platform offers several features to support responsible gaming.

• Set personal daily, weekly, or monthly betting limits.
• Self-Exclusion — voluntarily suspending your account for a set period.
• Cooling-off period — the option to take a temporary break.
• Access to detailed reports on your gaming history and spending.
• Connect with expert support whenever you need it.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9. Privacy & Data Protection

GB11 takes the privacy of your personal information very seriously. To learn more about how we collect, store, and use your data, please refer to our Privacy Policy read it.

• Your personal information will never be sold to third parties.
• Your information will not be shared except where required by law or requested by a regulatory authority.
• All transactions are secured with SSL 256-bit encryption.
• You have the right to request the deletion of your data.

10. Dispute Resolution

For any disputes or complaints, please contact our customer support team first. We aim to respond within 48 hours. If the issue cannot be resolved, a formal written complaint may be submitted.

• An initial response will be provided within 7 business days of a complaint being submitted.
• Complex matters may take up to 30 days to investigate fully.
• Decisions made by GB11 may be appealed to an international gaming arbitration body.
• In disputes relating to game outcomes, server logs and RNG data will serve as the definitive evidence.

11. Terms Modification

GB11 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. For significant changes, we will endeavour to provide at least 7 days' notice.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. If you do not agree to the new terms, you may request to close your account.

12. Contact

If you have any questions or concerns about these Terms and Conditions, please get in touch with our support team. We are available 24 hours a day, 7 days a week.