What does responsible gaming mean?
Responsible Gaming means enjoying gaming as a healthy form of entertainment — without causing financial harm, family problems, or mental stress. GB11 believes every player should play within their own means and with their own circumstances in mind.
Online gaming is growing in popularity across Bangladesh, and GB11 places user protection at the same level of importance as that growth. Responsible gaming is not just about self-control — it is a lifestyle where fun and mindfulness go hand in hand.
GB11 has a range of tools and policies to ensure responsible gaming on the platform. Every registered user can easily access these features from their account settings. Our goal is simple — you should feel good after every session, not stressed.
Remember: gaming is for entertainment. It is not a source of income or a solution to financial problems. Only play with money you can afford to lose without it affecting your daily life.
Signs of Problematic Gaming
It can be hard to recognize on your own when gaming is becoming a problem. If you notice any of the signs below in yourself, it is important to take them seriously. These may be early indicators of problematic gaming behavior:
Financial Signs
- Spending beyond your budget
- Chasing Losses by Playing Repeatedly
- Cutting back on daily expenses to keep gaming
- Borrowing money or spending secretly
Psychological Signs
- Feeling restless or irritable when unable to play
- Lying about or hiding your gaming
- Failed Attempts to Set a Limit
- Gaming becoming your only source of enjoyment
Social Signs
- Spending less time with family or friends
- Difficulty focusing on work or studies
- Strain in relationships with loved ones
- Prioritizing gaming above everything else
Behavioral Signs
- Skipping sleep or meals to play
- Playing longer than intended
- Repeatedly trying to quit but being unable to
- Thinking about gaming from morning till night
If you notice three or more of the above signs in yourself, it may indicate problematic gaming behavior. Contact the GB11 support team without delay or use the self-exclusion option.
Read through the self-assessment questions below to evaluate your own gaming behavior. Answer honestly — this is just for you.
Self-Assessment Questions
Question 1: Have you ever spent more than your planned budget?
Yes, it happens often
Sometimes
No, never
Question 2: Do you keep playing to try to win back money you've lost?
Yes, this is a habit of mine
This thought crosses my mind occasionally
No, I stop when I lose
Question 3: Do you feel restless or irritable when you cannot play?
Yes, it makes me very uncomfortable
A bit of a struggle, but I can manage
No, no issues at all
If you relate more to the first or second option, it is time to be cautious. Use GB11's support team or the self-exclusion feature.
Guide to Setting Limits
Setting limits on GB11 is quick and easy. Go to Account Settings, open the "Responsible Gaming" section, and configure any limit in just a few minutes. The different limit types and how they work are outlined below:
| Limit Types |
Duration |
Time to take effect |
Rules for Changes |
| Deposit Limit |
Daily / Weekly / Monthly |
Immediate |
Decreases take effect immediately; increases take 24 hours |
| Loss Limit |
Daily / Weekly / Monthly |
Immediate |
Decreases take effect immediately; increases take 7 days |
| Session Time Limit |
Per Session |
Immediate |
Can be changed at any time |
| Bet Limit |
Daily / Weekly |
Immediate |
Decreases take effect immediately; increases take 24 hours |
| Cooling-Off Period |
24 Hours – 30 Days |
Immediate |
No cancellation before the set period ends |
| Self-Exclusion |
6 Months – Permanent |
Immediate |
Permanent Decisions Cannot Be Reversed |
Steps to Set a Limit
1
Log in to your account
Log in to GB11 with your username and password.
2
Go to Profile Settings
Click your name in the top right corner and select "Settings" or "Account".
3
Open the "Responsible Gaming" section
Go to the Responsible Gaming tab from the menu.
4
Set Your Preferred Limits
Deposit, loss, or session limits — set whichever you need and save.
If you have trouble setting a limit, email the GB11 support team: [email protected] — We will respond within 48 hours.
Self-Exclusion Process
Self-Exclusion is the strictest protective measure GB11 offers. If you feel your gaming is getting out of control and even a temporary break isn't helping, Self-Exclusion is the right choice.
When you self-exclude, your account is completely locked. During this period, login, betting, deposits, and withdrawals will all be unavailable. GB11 also ensures no promotional emails are sent to you during the specified period.
What to Know Before Self-Excluding
- Canceling a Self-Exclusion Before the Set Period Ends Not possible।
- Accounts under permanent exclusion can never be recovered.
- Any balance in your account during self-exclusion can be withdrawn by contacting support.
- If you attempt to open a new account, GB11 will detect and block it.
6 Months
Minimum Exclusion Period
1 Year
Recommended Medium-Term Exclusion
Permanent
For long-term issues
Protection for Minors
GB11 is a strictly 18+ platform. Age verification is mandatory when creating an account, and additional ID may be requested in suspicious cases. Several technical and policy measures are in place to prevent minors from accessing GB11.
A note for parents — if your child uses your device, please install parental control software. Such tools are effective at blocking access to GB11 and all other online gaming platforms for children.
If you believe a minor is using GB11, please contact us immediately at [email protected]. We will investigate and take the necessary action.
10 Tips for Enjoying Gaming Safely
Responsible gaming is not about stopping — it is about enjoying gaming the right way. Following the tips below will keep your time on GB11 fun and positive:
- Set a budget in advance: Before each session, decide how much you are willing to spend — mentally or on paper. Stop as soon as you hit that limit.
- Track your time: Set a maximum play time per session. Use a timer and take a break when it runs out.
- Be Prepared to Lose: Gaming involves both wins and losses. Treat any money lost as the cost of entertainment — do not chase your losses.
- Do not play under stress: Playing while angry, sad, or frustrated increases the risk of making poor decisions.
- Do not play under the influence: Gaming can become dangerous when your ability to make sound decisions is impaired.
- Take a break: Take at least a 10-minute break every hour. Get up, drink some water, and rest your eyes.
- Do not think of gaming as a source of income: GB11 is a place for entertainment, not a source of income. Keeping that mindset will help you stay relaxed.
- Use the responsible gaming tools: Make regular use of GB11's built-in limit-setting and cooling-off features.
- Let your family know: Do not hide your gaming from family. Transparency makes it possible to address issues before they escalate.
- Do not hesitate to seek help: If you feel there is a problem, reach out to GB11 support or a professional counselor. That is not a sign of weakness — it is a sign of awareness.
Where to Get Help
Problem gambling is a recognized mental health condition. There is no shame in it — with the right help at the right time, recovery is possible. Beyond GB11 support, you can also seek professional assistance.
GB11 Support
Our responsible gaming team is available 24/7, 7 days a week. Reach out directly whenever you need help.
Response Within 48 Hours
Professional Advice
Speak with a mental health professional or counselor. Gaming addiction is treatable, and seeking help is the right thing to do.
Local Mental Health Centers
National Mental Health Helpline
Asking for help is not weakness — it takes courage. GB11 is always by your side, both in gaming and whenever you need support.
FAQ
Here are answers to the most frequently asked questions about responsible gaming.
No, setting limits is optional. However, GB11 encourages all users to set at least one deposit or session limit. Choosing the right limits for yourself makes for a much more enjoyable and stress-free gaming experience.
No, your account balance remains safe during self-exclusion. You may contact our support team at any time during the exclusion period to request a withdrawal. We will verify and process it accordingly.
A cooling-off period is a temporary break — from 24 hours up to 30 days. Once the period ends, your account reactivates automatically. Self-exclusion is far stricter — it starts at a minimum of 6 months and can be permanent, and cannot be reversed before the set period ends.
A request to increase your deposit limit takes effect after 24 hours. This waiting period is intentional — to prevent impulsive decisions driven by the heat of the moment. Decreasing your limit takes effect immediately.
Absolutely not. GB11 is strictly 18+ only. Age is verified at registration, and ID may be requested in suspicious cases. Any account found to belong to a minor is closed immediately.
Reach out to a local mental health professional or counselor. You can also call the National Mental Health Helpline in Bangladesh. Support from family and trusted friends is equally important. The GB11 support team is always ready to guide you toward the right resources.