GB11 respects and protects your personal information. This Privacy Policy explains in detail how your data is collected, used, and kept secure.
The Core Pillars of GB11's Privacy Policy at a Glance
GB11 is a trusted online gaming platform built with Bangladeshi users in mind. We believe privacy is a fundamental right. This Privacy Policy ("Policy") applies to the GB11 website, mobile app, and all related services.
This policy clearly sets out: what data we collect, why we collect it, how long we keep it, and how you can manage your own information. By creating an account or using GB11, you are consenting to this Privacy Policy.
We may update this policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision, and you will be notified by email where appropriate.
Various types of information are collected when you create and use your GB11 account. This data comes from three main sources: what you provide directly, what is collected automatically while you use the platform, and what we receive from third parties.
GB11 never stores your full payment card number or CVV. Payment details are processed directly through encrypted gateways.
Payment processors, fraud prevention services, or our licensing authority may sometimes share certain information with us. This data is used solely to maintain security and meet legal requirements.
| Data type | Purpose | Mandatory? |
|---|---|---|
| Name & date of birth | Identity verification & age confirmation | Yes |
| Email & Mobile | Account Communication & Security | Yes |
| National ID card | KYC / AML Verification | On Withdrawals |
| Payment information | Deposits & Withdrawals | Yes |
| IP / Device | Security & fraud prevention | Automatic |
| Gaming History | Responsible Gaming monitoring | Automatic |
GB11 uses collected data only for specific, defined purposes. We never use your information for anything unnecessary. The primary uses are outlined below:
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time through your account settings.
GB11 follows industry-leading technology and processes to keep your personal data secure. Our security framework operates on multiple layers:
That said, no internet transmission is 100% secure. Keep your account password strong and never share it with anyone.
GB11 uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser that help the platform remember your preferences and session details.
| Cookie Type | Purpose | Duration | Mandatory? |
|---|---|---|---|
| Keeping login sessions and security tokens active | Until the session ends | Yes | |
| Page views & user behavior analysis | 12 Months | Optional | |
| Showing relevant ads & promotions | 30 Days | Optional |
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain platform functionality.
GB11 does not retain your personal data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements:
Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.
You have important rights regarding your personal data on GB11. To exercise any of these rights, contact our support team at any time:
GB11 generally responds to rights requests within 30 days of receipt. For complex cases, it may take longer, but we will keep you informed.
GB11 is an 18+ platform. We never knowingly collect information from anyone under 18. Age is verified at registration, and additional documentation may be requested in cases of doubt.
If you believe a minor is using GB11, please notify our support team immediately. We will suspend the account and launch an investigation without delay.
Parents are advised to use parental control software on their children's devices and keep them away from online gaming platforms.
GB11 may update this Privacy Policy from time to time. For significant changes, we will make every effort to notify you by email or through the platform at least 7 days in advance.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
For any questions, feedback, or data-related requests regarding this Privacy Policy, please contact our data protection team. We are available 24/7, seven days a week.