GB11 FAQ — answers to all your questions

No. Under GB11's policy, each individual may only use one account. Attempting to open multiple accounts may result in all accounts being permanently suspended. Please game honestly and responsibly.

On the login page Click the "Forgot Password?" option. Enter your registered email or mobile number and a reset link will be sent to you within minutes. Use that link to set a new password and log back in.

Account verification is required for withdrawals. Simply submit a photo of your national ID or passport along with a selfie to complete the process. Verification is typically completed within 24 hours.

After logging in, you can update your email, phone number, and password from Profile Settings. To change your name or date of birth, please contact the support team and submit the required documents.

You can deposit on GB11 via Mobile Banking, Nagad, Rocket, Upay, and bank transfer. After logging in, go to the Wallet section, select your preferred payment method, and enter the amount. In most cases, deposits are credited to your account instantly.

The minimum deposit on GB11 is BDT 300 and the minimum withdrawal is BDT 500. The maximum daily withdrawal limit depends on your account's VIP level. Contact support for more details.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Verified accounts (KYC complete) that are not making a first-time withdrawal are usually processed faster. In special circumstances, it may take longer.

GB11 does not charge any deposit or withdrawal fees. However, payment gateways such as Mobile Banking or Nagad may apply their own service charges in accordance with their own policies.

New members receive a 100% welcome bonus on their first deposit. For example, if you deposit BDT 1000, you get an extra BDT 1000 as a bonus and start playing with a total of BDT 2000. Bonus terms and conditions Terms and Conditions See page.

To withdraw bonus funds, you must meet the specified wagering requirements — typically 30–40x the bonus amount. Each bonus offer has its own terms and conditions, so On the promotions page Read more.

Simply log in to GB11 every day and the daily bonus will be credited to your account automatically. The more consecutive days you log in, the higher the bonus. This bonus is typically awarded as free spins, cashback, or VIP points.

GB11 offers weekly cashback to regular players. A fixed percentage of your total weekly losses is typically returned to you. Cashback is credited to your account every Monday at the start of the week.

GB11 offers slots, Live Casino (blackjack, roulette, baccarat), table games, Sports Betting (cricket, football, tennis), virtual sports, and lottery games. In the game lobby Browse all games in one place.

Yes, most slots and table games on GB11 can be played for free in demo mode. To win real money, simply create an account and make a deposit. Try demo mode first to get a feel for the game, then switch to real money play.

GB11's In the Sports section You can place bets in real time during live matches — both before kick-off and while the game is in progress. Coverage includes cricket, football, kabaddi, tennis, and all major tournaments worldwide.

If you lose your internet connection while playing on GB11, your account and game data remain safe. Once your connection is restored, you can pick up right where you left off. If you experience any issues, contact our support team.

Yes. GB11 uses top-grade SSL encryption to protect all your personal data and transaction information. We never sell or share your data with third parties. For more details, please visit our Privacy Policy Read.

Go to Profile Settings and click on the "Security" option. You will find the option to enable 2FA there. You can set up 2FA using Google Authenticator or SMS OTP. With 2FA enabled, unauthorized access to your account becomes nearly impossible.

If you notice any suspicious activity on your account, change your password immediately and contact the GB11 support team. We will promptly review your account and, if necessary, temporarily lock it to keep it secure.

GB11 operates under an international gaming authority license. Our games are regularly audited by independent third parties to ensure results are completely random and fair. You can play on GB11 with complete confidence.